Our dedicated claims team are here to assist through the claims process, manage the claim efficiently with the Insurer, and to have the claim settled and paid quickly.
We believe that early intervention is the key to any insurance claim. This ensures that the right people are engaged to advise and to make the important decisions early.
Denlan provides a complete claims service, including:
Listening to the circumstances of the loss and advising the business regarding the policy coverage
Advising claims procedures and documentation required
Lodging claims with insurers as early as possible
Working with insurers to appoint assessors, loss adjustors, or legal representatives
Reviewing and working with the insurer claims team in setting of appropriate reserves
Reviewing all claim files on a regular basis to ensure any reserves or losses are kept up to date by the insurers
Recording and noting all activities on our claims system, and diarising for review
Claims Settlements – Ensuring payments from insurers are sent in a timely manner
Our Approach
One of the key points of our responsibilities will be monitoring insurers' overall claims management performance. Specifically, this will entail a review of the following key areas:
Satisfaction of settlement amount
Minimisation of adjusting and/or legal and associated fees
Checking key performance indicators with respect to claims processes, i.e. response times, minimal follow up required, etc.
Effective reserve setting as appropriate
Review the policy coverages to ensure the sum insured is reinstated in case of any additional or new losses
